Returns and refunds

Last updated: October 29, 2026

30-day return window

At TheEternaSkin, we want you to shop with confidence. You can request a return within 30 calendar days after receiving your order, including if you change your mind, without having to give a reason, subject to any legally applicable exceptions.

This voluntary 30-day return window extends, and never limits, your statutory withdrawal or consumer rights.

How to request a return

Contact us at infotheeternaskin@gmail.com with your order number and a clear statement that you want to return the product.

We will provide return instructions and the relevant return address. Please send your item back within 14 calendar days after notifying us of your decision.

Return the device with its accessories and, where possible, its original packaging. Handling beyond what is necessary to check the nature, characteristics and functioning of the goods may result in a reduction of the refund where permitted by law.

Return shipping costs

For a change-of-mind return, the buyer is responsible for the direct cost of return shipping, unless applicable law requires otherwise or we expressly agree to cover it.

If your product arrives damaged, is defective or differs from what you ordered, we will cover the return costs for which we are legally responsible.

Refunds

We will refund the purchase price and, where required, the cost of the standard outbound delivery option originally paid for. Any additional amount paid for express delivery expressly selected by you is excluded.

We will refund you through the original payment method, without undue delay and within 14 calendar days of receiving your withdrawal notification. Where legally permitted, we may withhold the refund until we receive the goods or evidence that they have been sent back.

Statutory right of withdrawal

Consumers in Spain and the European Union generally have a statutory right to withdraw from a distance purchase within 14 calendar days of receiving the goods, subject to legal exceptions. TheEternaSkin voluntarily extends that window to 30 days. For other countries, mandatory consumer rights under applicable local law remain unaffected.

Faulty goods and warranties

Our 30-day policy does not limit your statutory warranty or other rights. If you receive a damaged, faulty or incorrect product, email us so we can arrange an appropriate solution under applicable law.

Optional withdrawal form

You may notify us by email with your order number and product, delivery date, buyer name, and a clear statement that you wish to withdraw from your purchase. Use of a particular form is not required: any unambiguous statement of your decision is valid.

Customer support

Email: infotheeternaskin@gmail.com.